Keeping your customers happy should be high, if not first your list of business priorities. Of course, it is impossible to satisfy everyone, but these 5 tips should help you out and ensure you have happy customers who will remain loyal to your business.
1. Dealing with Complaints
Clear two-way communication is the most vital point you should try to establish in any business. No matter how well your business is run, you will inevitably get complaints. If a customer calls with a complaint, they should be dealt with in a fast, friendly and efficient manner. Closed questions are the best way forward in business communication, for example, you should first clarify the when, what, where, why and how, and ask the customer if they can be as specific as possible. This will give you the best basis on which to deal with the complaint in the most efficient way possible. Continue reading Top 5 Tips To Keep Your Customers Happy